Bananarium help and contact
Email kontakt@bananarium.app — the fastest way to reach us. We reply to every message.
To help us resolve the issue faster, include your phone model, iOS version, app version (shown at the bottom of Settings) and the link that failed to import.
Common questions
- The import failed — what next?
- A failed import does not use a BananaCoin. The most common cause is a source without recipe text: a video with no description or transcript, or a post where the recipe is only spoken. In that case, add the recipe manually as text or photos.
- What are BananaCoins?
- They are the app's usage credits: one BananaCoin covers one successful recipe import. You buy them in one-off packs — there is no subscription, nothing renews automatically and the coins do not expire.
- How do I delete my account and data?
- In the app, go to Settings → Delete account. The account and its associated content will be deleted. You can also email us — personal-data requests are handled within 30 days.
- The recipe was saved incorrectly — can I fix it?
- Yes. You can edit every saved recipe as your own: ingredients, steps, time, serving count, title and cover. Changes are linked to your account, so they remain available when you change phones.
- What do I need to use the app?
- An iPhone, an internet connection and an account — you sign in with Apple or Google, without creating a separate password.